Refund policy

We have a 30-day return policy, which means you have 30 days after receiving
your item to request a return.

To be eligible for a return, your item must be in the same condition that you
received it, unworn or unused, and in its original packaging. You'll also need
the receipt or proof of purchase.

To start a return, you can contact us at ematzstore001@gmail.com. Please note
that returns will need to be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is accepted, we'll send you instructions on how and where to send
your package. Return shipping costs are the responsibility of the customer.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ematzstore001@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item
is defective, damaged or if you receive the wrong item, so that we can evaluate
the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food,
flowers, or plants) and custom products (such as special orders or personalized
items). We also do not accept returns for hazardous materials, flammable
liquids, or gases. Please get in touch if you have questions or concerns about
your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have,
and once the return is accepted, make a separate purchase for the new item.

European Union and United Kingdom 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European
Union or the United Kingdom, you have the right to cancel or return your order
within 14 days, for any reason and without a justification. As above, your item
must be in the same condition that you received it, unworn or unused, and in its
original packaging. You'll also need the receipt or proof of purchase. Return
shipping costs are the responsibility of the customer.

Refunds
We will notify you once we've received and inspected your return, and let you
know if the refund was approved or not. If approved, you'll be automatically
refunded on your original payment method within 10 business days. Please
remember it can take some time for your bank or credit card company to process
and post the refund too.
If more than 15 business days have passed since we've approved your return,
please contact us at ematzstore001@gmail.com.